The Railing Company
The Railing Company

Terms and conditions

 

Useful Information.

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Railings and gates outside a property can significantly increase the value of your home and the interest from potential buyers.

With minimal periodic maintenance railings can become a timeless permanent addition to your property.

Galvanised Railings and staircases will not require maintenance.

Our company mission is to achieve 100% customer satisfaction.

All of our products are top quality and beautifully finished.

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Terms & Conditions

Once a quotation has been accepted and a site survey is performed, cancellation of works incurs a service charge of £50 pounds. Once an installation date has been agreed (manufacture has been authorised) cancellation is not possible. Changing the style or height is not possible after manufacturing authorisation.

A 50% deposit is required unless total value exceeds £3000 or Automation is part or all of the quotation..

Due to current steel prices we may have to adjust the deposit amount in order to cover our costs.

If an agreement for payment can not be made products supplied can be removed at our discretion with resultant credit control companies (Equifax etc) informed.

Alternatively we may initiate court proceedings at our discretion.

We are not responsible for obtaining planning permission or building control approval for any work at your property.

We can provide structural calculations if needed but this will incur an additional cost.

We are not liable for any damages caused through misuse during the guarantee period.

We operate within the borders of Devon and Cornwall. If your property is outside of this area there may be additional long-distance charges.

We are not responsible for ensuring that proposed works are within the confines of the customers property and are not responsible for any changes resulting in future realisation of property ownership disputes.

Info - The distance between railings is set at max 100mm, this is set to avoid a child’s head possibly becoming stuck. to insure this maximum measurement our railings may have a slightly smaller gap.

Balustrades are set at 1100mm high to comply with regulations.

 

During installation the team will do there best to leave the site as neat and tidy as possible.

Due to the nature of onsite welding and fabrication required to install railings we can take no liability for any non intentional damages. We can therefore take no responsibility for the stability of existing pillar or plinth's at your property. We use our experience to avoid cracks or minor damage but sometimes these things do occur and can not be helped or repaired by us.

It is recommended when planning a garden project to have the railings installed prior to any delicate finishing's due to the reason stated above.

If exposed concrete has been used during your installation, it requires sealing & painting. Treatment must be completed as soon as the concrete is fully dry, (3 to 4 days after installation depending on the weather). This treatment is not included in our quotation.

No Liability for sub supplied components eg post boxes or gate closers is included. These issues should be taken up with the specific manufacturer.

All our products are assembled by hand and are totally bespoke.
As standard all of our products are first powder coated in a zinc basecoat then re powder coated in a satin black.

Any colour is available on request.

This is the most durable coating currently available excluding galvanising.

Galvanised products will not require any maintenance. 

However at our discretion should any issues arise especially within a short time frame
we would come out immediately to rectify the problem.

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